Great products should always be paired with great support. Whenever you have a problem, question or issue, Impact Coatings dedicated Customer Support team is ready to handle your request. Our team makes sure your ticket is logged, assigned and taken care of in a timely manner.
All support requests are tracked in our systems, to ensure our support teams stay on point and keep an eye on progress to provide you with continuous updates as we arrange parts, launch on-site or remote support from our service engineers.
With a customer first approach and experienced teams, you have access to the pooled competence of the company. We resolve 90% on the phone and via our remote connection to all Impact Coatings systems.
- Remote and on-site support
- Corrective and preventive measures to maximize the uptime and performance of your equipment
- Operational advice on equipment functionality and operations
- Customized training upon request
The right expertise
Always the right expertise at your service. More than 90% of tickets are solved by phone or remote connection
Fast response time
Dedicated support team with fast response time and extensive experience
Follow-up routine of all tickets
Support packages available
Contact us for more information