Support
If you have a question, issue or problem with your PVD system, Impact Coatings’ support team is ready to help you out, with remote or on-site support, or with parts needed. 90% of our support tickets are resolved on the phone and via remote connection to the PVD system.
All support tickets are logged, assigned and taken care of in a timely manner in our customer support portal, where you can follow the progress of the ticket. With a customer first approach and experienced teams, you have access to the pooled competence of the company.
Always have the right expertise at your service. Operational advice on equipment functionality and operations. Customized training of your personnel upon request.
Dedicated support team with fast response time and extensive experience
More than 90% of support tickets can be solved by phone or remote connection. We also offer on-site support.
Follow-up routine of all tickets
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